Learn about our Customer Service & Shipping policies
Los Linderos is a premium Añejo tequila

Customer Service & Shipping

If you are not satisfied with your product order, please contact orders@loslinderostequila.com to explain the reasons for your dissatisfaction. We do our best to respond to all customer service issues within 24 hours.

Shipping & Fulfillment of Orders

Please be advised that order payment processing and order fulfillment are facilitated through a third-party retailer.

Where We Ship

This service may be limited or not available at all in some places due to local law or other restrictions. We ship to all states in the continental U.S., except for Alabama, Alaska, Arkansas, Delaware, Hawaii, Mississippi, Oklahoma, Rhode Island, Tennessee, Utah, Virginia, and Washington..

  • NOTE: ALL SHIPMENTS CONTAINING ALCOHOL REQUIRE AN ADULT (21 YEARS OR OLDER) SIGNATURE UPON DELIVERY!

Please plan accordingly by entering a shipping address and date that will allow someone 21 years or older to be available in person to sign for the package, and by keeping a valid form of ID on hand.

Carriers will not leave packages containing alcohol unattended, even if you have a signature on file. If you are not able to be at home to receive your shipment during normal business hours, then we recommend having it shipped to your place of work, or opting to have your shipment held at the nearest FedEx or UPS pick-up location

Shipping Time Frame & Tracking

When your package has been created with a shipping label and has been sent out into the mail stream, you will receive an email notification with tracking information.

Orders are shipped from fulfillment centers in CT, NY, NJ, MA, IL, FL and CA, and generally take one to seven business days for delivery when shipped ground.

Orders to Oklahoma and Texas may take slightly longer because of the use of local carriers in those states. An online order can take up to seven to 14 business days to be delivered depending on the carrier and the shipping address.

If it has been more than three business days, and you have not received a tracking email, then please contact orders@loslinderostequila.com for assistance.

We recommend that customers place orders early in the week to decrease the likelihood that an order sits in a shipping warehouse over the weekend.

Delivery Times
  • UPS: 24-48 business hours
  • GLS: 5-7 business days
  • FEDEX: 5-7 business days
  • WeShip: 7-14 business days
Shipping Carriers

Los Linderos assumes no liability for product damage because of poor weather during transport or delayed delivery. Please check weather conditions prior to order and ensure that someone will be available to receive your shipment upon delivery. The most frequent cause of damages is because of multiple delivery attempts. Please monitor your package tracking to ensure on-time delivery.

Frequently Asked Questions
  • Where is Los Linderos available for purchase? Please visit our store locator to find a retailer near you.
  • How old do you have to be to place an order? You must be at least 21 years old.
  • Do I need to be home to receive my package? Someone 21 or older with a photo ID must be present at the time of delivery to sign. If someone 21 or older is not home, the carrier will make two more attempts to deliver. If the third attempt is unsuccessful, then the order is returned to the retailer who fulfilled your order.
  • What states can you ship to? We ship to all states in the continental US, except for Alabama, Alaska, Arkansas, Delaware, Hawaii, Mississippi, Oklahoma, Rhode Island, Tennessee, Utah, Virginia, and Washington.
  • Can you ship to PO Boxes or APO/FPO Boxes? Orders cannot be shipped to an APO/FPO/DPO or P.O. Box because all orders require an adult signature.
  • Do you ship internationally? Unfortunately, not at the moment.
  • Can I add or remove a product from my order? Unfortunately, not at the moment.
  • Can I change my delivery address? If you enter an incorrect delivery address in connection with your order, or otherwise fail to sign for your order upon delivery, email us at orders@loslinderostequila.com. If your order is returned to the sender, you will be able to receive a refund for the cost of your item, minus any applicable shipping costs and taxes.
  • How long does it take the order to ship? Most orders ship within one to two business days but it can take up to four business days in some instances depending on product availability and when the carrier picks up. Our network of retailers fulfilling your order ship Monday through Friday 9 a.m. to 5 p.m. Orders are not fulfilled on bank holidays and weekends. Depending on your location, orders will be delivered within two to 14 business days after shipment. From time to time, there may be some delays. If it has been more than three business days and you have not received a tracking email, then please contact orders@loslinderostequila.com for assistance.
  • How do I track my order? You will receive an email with your tracking number once it has been fulfilled. If you have not received the email yet, please check your promotions, junk, and spam folders before reaching out as the email sometimes ends up there.
  • How long before I receive my order? The fulfillment time in the warehouse from the order being created in the system to leave the warehouse is one to three business days. The time to ship after the fulfillment time is one to seven business days depending on the location. In very specific cases, it can take up to 14 business days.
  • Can I return my purchase? All orders are final and returns or exchanges are not accepted. However, if you receive your order and it has been damaged during shipment, the goods you received does not match your order, or there is anything missing from your order, then email us at orders@loslinderostequila.com within three days of receiving the shipment with a description of the damages or incorrect items and you must include pictures. We replace or refund items if they are defective or damaged. Once the evidence of the damaged or incorrect goods is received and inspected or an undeliverable item is returned, we will send you an email to notify you that we have received it. We will also notify you of the approval or rejection of your refund or replacement. If your refund is approved, then it will be processed, and a credit will automatically be applied to your credit card or original method of payment.
  • I ordered multiple products, but I only received some of them. What happened? Sometimes when multiple boxes are shipped, some can be lost or misplaced. Please reach out to customer service at orders@loslinderostequila.com so we can look into it and help you.
  • My product arrived damaged; can I return it? Unfortunately, we are currently unable to accept returns. Please reach out to our Customer Service Team at orders@loslinderostequila.com with a picture of the damage, and they will assist you.